Privacy and cookie statement
WereldWater v.o.f. cares a lot about your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
About the data processing
Below you can read how we process your data, where we store it or have it stored, which security techniques we use and for whom the data is transparent.
Web store software
We purchase web hosting and email services from MijnWebwinkel. MijnWebwinkel processed personal data on our behalf and does not use your data for your own purposes. This party can collect metadata about the use of the services. These are not personal data. MijnWebwinkel has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. MijnWebwinkel is obliged to observe secrecy on the basis of the agreement.
We use the services of MijnWebwinkel for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. MijnWebwinkel does not have access to our mailbox and we treat all our e-mail traffic confidentially.
We use the Klarna platform to process (part of) the payments in our webshop. Klarna processes your name, address and residence details and your payment details such as your bank account or credit card number. Klarna has taken appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Klarna's services for which they engage third parties. Klarna does not store your data for longer than is permitted by the legal terms.
Shipping and logistics
PostNL / MyParcel
If you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL (via MyParcel) to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL only uses this information for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your data available to these parties.
Invoicing and accounting
We use the services of to keep track of our administration and accounting e-Boekhouden.nl. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data will be sent and stored protected. e-Boekhouden.nl is obliged to observe secrecy and will treat your data confidentially. e-Boekhouden.nl does not use your personal data for purposes other than described above.
Purpose of data processing
General purpose of the processing
We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later time - other than at your request - we will ask you explicitly for this. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all bound by confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data automatically collected by our website is processed for the purpose of our further improve services. This information (for example your IP address, web browser and operating system) are not personal data.
Participation in tax and criminal investigations
In some cases, WereldWater v.o.f. is obliged to share your data in connection with government tax or criminal investigations on the basis of a legal obligation. In a In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will do this also interpret as a request for forgiveness. We serve under applicable administrative obligations keep invoices with your (personal) data, so we will keep this data for as long as applicable term is running. However, employees no longer have access to your client profile and documents that we have produced as a result of your assignment.
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent abuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.
Right of inspection
You always have the right to process the data that we process or have related to your person or can be traced back to this. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted we will send you a copy of all data with an overview of the processors who have this data in their possession to the e-mail address known to us, stating the category under which we have stored this data.
Right of rectification
You always have the right to process the data that we process or have related to your person or can be traced back to that, adjusted. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to process the data that we process or have related to your person or traceable to this end, to be carried out by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.
Right of objection and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of WereldWater v.o.f. If you object, we will immediately process the data strike pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our contact person for privacy matters.
These cookies determine the functioning of our webshop. You cannot disable these cookies because the webshop will not work properly. Think of the shopping cart. If the functional cookies were disabled when you place a product in the shopping cart and navigate to it, the website is not allowed to remember this and the shopping cart is empty again.
With these cookies you give permission to load your visitor behavior into Google Analytics. This allows us to see, for example, through which channel our visitors have come to the web store, which pages are viewed and when or from which page the visitors leave our web store.
With these cookies you give permission to collect information that we can use for advertising purposes. This information is loaded into our Google Analytics account and with this we can place targeted advertisements via Google Adwords or Facebook, for example.
Zelkovalaan 56 2382 EL Zoeterwoude The Netherlands T 06-53614724 E email@example.com
Contact person for privacy matters
Linda van Kooperen
Officieel partner EWO
WereldWater is officieel partner van fabrikant EWO in Oostenrijk. Wij hebben toegang tot de meest actuele informatie en direct contact met de fabrikant. Koopt u bij ons, dan bent u verzekerd van de levering van een betrouwbaar product en een goede afhandeling van al uw vragen en garanties.
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